“I speak to everyone in the same way, whether he is the garbage man or the president of the university.” – Albert Einstein
In the business world, most people understand the importance of treating each other with respect. You need to work together; it’s therefore important to get along so that you can move on to the end goal. Respect is part of that.
What happens, however, when you encounter a client who is not just difficult, but downright disrespectful? Disrespectful clients are often rude, condescending, impossible to work with, and prevent everyone from achieving the goals they set out to meet. Clients deserve to receive good service, quality products and to get their money’s worth. They do not, however, have the right to stomp all over the organization they have contracted with simply because they believe they are entitled to do so. At some point, you need to draw the line, let the client go, and move on. Doing so is healthy, not only for you, but also for your staff and for your business. Boundaries are meant to be respected, and when you find yours are being disregarded, it’s ok to part ways.
Respect goes both ways in the business world as well as in our other interactions with people, both personally and professionally. When it isn’t received, it fosters resentment, which doesn’t lead anywhere beneficial. Pleasing the customer is always important. Allowing them to disrespect you and your staff, however, is not. Don’t be afraid to draw the line and end the relationship. Sometimes this is the best resolution for everyone involved.
Have you ever encountered a situation where you needed to part ways with a customer? How did you handle it?